Refund policy

We want you to absolutely love your AKYA Curates jewellery. Because we pour so much care into our gold-plated pieces, we keep our policies straightforward and fair to ensure you have a beautiful experience with us.

Returns & Exchanges

 The Policy: We do not provide refunds on any goods sold. Goods once sold can only be returned for account credit or exchanged if they meet our strict terms and conditions.

 Satisfaction & Discretion: If you are not satisfied with the product you received for any reason, you may have the option to exchange it. However, issuing a credit note or approving an exchange in these circumstances is entirely at our sole discretion.

 The Window: We must receive the returned goods within 3 days from the date it was shipped to you.

 Condition: Items must be completely unused, undamaged by you, and tucked safely back into their original AKYA Curates packaging. All conditions applicable to the return of goods also apply to the exchange of goods.

 One-Time Exchange: An item once exchanged cannot be exchanged or returned for a second time. A second credit note cannot be issued for the same Order ID.

 Hygiene Exclusions: For health and safety reasons, all earrings are final sale.

Faulty, Damaged, or Incorrect Items

 Defining Faulty Goods: Goods are considered faulty only if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

 Transit Liability: Please note that we are not liable for any damages caused to the product during transit.

 The Mandatory Unboxing Video: To process any claim for an incorrect item or an item received damaged, you must record a clear, uncut video of your package opening.

 Start before opening: Begin by showing the unopened package in a full 360-degree view.

 Show the details: Clearly zoom in or focus on the shipping label (showing your name, order ID, and address) and ensure the package seal is shown intact.

 Uncut opening: Continue filming in one single, continuous take as you break the seal, open the package, and inspect the jewellery.

 Reporting: Send us this uncut video along with your order details within 48 hours of delivery.

 Repairs & Replacements: Where possible, we will offer to repair faulty items. If you would like to exchange a faulty item instead of obtaining a credit note, please be aware that we can only replace it for the exact same product, subject to availability.

Store Credit

 We keep limited inventory. Because of this, if an exact replacement is unavailable, you will be issued a store credit (excluding shipping fees).

 The amount paid by you can be used whenever you shop with us next time. This store credit is valid for 3 months from the date of issue. We do not process cash or bank refunds.

A Quick Note on Jewellery Care

Gold-plated jewellery naturally evolves with you. Tarnishing caused by exposure to sweat, perfumes, or harsh chemicals is a normal process and isn't considered a manufacturing defect. Treat your pieces gently, store them safely, and they will stay rich and radiant!

Need a hand with your order?

To return or exchange an item, please write to us at hey@akyacurates.com or send us a quick direct message on Instagram with your order number. A prompt response is assured to such emails, and our team will personally help you sort it out.