Shipping policy

Thank you for shopping with AKYA Curates! To ensure a smooth and transparent delivery experience, please review our shipping guidelines below.

Order Processing

Once your order is placed, our team begins processing it right away. Please note that once an order is confirmed, it cannot be modified or cancelled.

Shipping Options & Rates

All our deliveries are fulfilled through trusted third-party courier partners.

 Standard Shipping: Rates start at ₹100.

 Variable Rates: Final shipping charges are calculated at checkout based on the total weight of your order and the number of items purchased.

 Prepaid Only: At this time, we only accept prepaid orders. Cash on Delivery (COD) is not available.

Dispatch & Delivery Timelines

 Dispatch: Orders are typically processed and dispatched within 1–2 business days.

 Delivery: Standard delivery generally takes 7–10 business days after dispatch.

 Note: Unforeseen circumstances like extreme weather, public holidays, or festive season rushes may cause slight delays. Once a package is handed over to our third-party couriers, the delivery timeline is managed entirely by them.

Tracking Your Order

As soon as your package is dispatched, you will receive an email containing your tracking information. You can use these details to monitor your order's journey.

Address Accuracy

Please double-check your shipping address and contact details before completing your purchase. AKYA Curates is not responsible for failed or delayed deliveries resulting from incorrect or incomplete information. If a package is returned to us due to an address error, additional shipping charges will apply to resend the order.

Deliveries to Institutions (Colleges, Hostels, Offices)

Orders addressed to institutional settings (such as offices, hostels, or colleges) are placed at the buyer’s own risk. We do not issue refunds if a package is rejected by security guards, receptionists, or management at these locations.

Lost or Delayed Shipments

 Lost Packages: In the rare event that a courier partner confirms your package is lost in transit, we will arrange to resend your order. If the items are out of stock, we will issue you store credit.

 Unexpected Delays: We kindly ask for your patience during unexpected logistical delays caused by natural events or courier network disruptions.

Delivery Disputes

If your tracking link shows your order as "Delivered" but you have not received the package:

 You must notify us within 24 hours of the delivery status update by emailing us at hey@akyacurates.com or sending a Direct Message on Instagram.

 We cannot accept or investigate delivery disputes raised after 48 hours of the marked delivery time.

Contact Us

For any other shipping questions or general support, you can always reach us at hey@akyacurates.com or drop us a message on Instagram.